When I left the bucolic countryside of my high school years behind, I enrolled at Russell Sage College in urban Troy, New York which was, and until this year, a women’s college.During the late 70’s, I learned about and embraced “Feminism” which shaped my state of mind and body.I... Read More
We’ve all been in a situation where the tension in the air is palpable. Colleagues are not getting along. Both sides think they are right, and everyone is walking on eggshells, waiting for the whole thing to explode.
The problem is that if this conflict isn’t addressed, it will not only affect... Read More
One of the biggest reasons that it’s difficult to resolve conflicts is that there is no plan. Yes, we may try to solve the problem, but we all come to the table with our own biases and agendas, and, if things don’t go our way, we’ll usually dig... Read More
Every year Memorial Day touches my heart in a way few other holidays do. Both of my brothers served in the United States Military and after their service both returned home. My family and I will always be grateful... Read More
Whether you are a lawyer, a negotiator or anyone trying to build better relationships – one of the most underrated communication skills is the ability to ask questions. Let me explain.
In elementary school, we all learned about the 5 “Ws and an H” or Who, What, When, Where, Why and How. ... Read More
In our previous blog post, Think You’re a Good Listener?, we talked about three key benefits one gains by really listening to what the other person has to say during a negotiation or other attempt to resolve conflict. The question is, though: how do you listen effectively?
We’ve all been... Read More
As a child, your parents probably told you to put on your “listening ears” when they really wanted you to hear – and obey – what they had to say. It was a reminder to stop and pay attention.
When negotiating or dealing with conflict, we need to remember... Read More
We are very much aware of bullying that takes place at our schools and how much it affects the lives of our children. But have you considered the consequences of bullying at work? Did you know that it even existed?
According to the Workplace Bullying Institute workplace... Read More
In a previous blog post, Counting the Cost of Conflict, we mentioned that conflict in the workplace is costing about $359 billion per year. The question is, how do you “fix” this in your own business?
Let me be clear: Conflict is part of our everyday life. In... Read More