As a child, your parents probably told you to put on your “listening ears” when they really wanted you to hear – and obey – what they had to say. It was a reminder to stop and pay attention.
When negotiating or dealing with conflict, we need to remember... Read More
We are very much aware of bullying that takes place at our schools and how much it affects the lives of our children. But have you considered the consequences of bullying at work? Did you know that it even existed?
According to the Workplace Bullying Institute workplace... Read More
In a previous blog post, Counting the Cost of Conflict, we mentioned that conflict in the workplace is costing about $359 billion per year. The question is, how do you “fix” this in your own business?
Let me be clear: Conflict is part of our everyday life. In... Read More
We all know that conflict takes its toll on us mentally and physically. Conflict makes communication difficult, starts consuming our thoughts and, in the workplace, is counterproductive – not only for those immediately involved but also for those surrounding us who have to deal with the fallout and aftermath. ... Read More
My challenge to you: Pretend every caller who reaches out to your company’s customer service is a member of your own family.
Intuitively we know that customer service and customer satisfaction is an important component to building a successful business. There are articles galore that talk about the benefits of good customer... Read More
Maria Robinson wrote: “Nobody can go back and start a new beginning, but anyone can start today to make a new ending.”
How true. In the beginning of my divorce I was consumed with how I had been wronged and emotionally abused. Unbidden flashes of memory crossed my mind leaving me saddened... Read More
From Wikimedia Wikimedia Commons the free media repository. This file is licensed under the Creative Commons Attribution 4.0 International license.
This month we celebrate National Women’s Month. The list of famous, brilliant and brave women who shaped history is long... Read More
Even if The Weather Channel threatens us with ONE MORE Nor’easter, this picture of the forsythia outside my door proudly confirms that spring is almost here. The brave yellow buds will survive a spring storm and one warm bright day will bring forth their cheerful yellow flowers.
While the cold, wind and... Read More
Office dynamics can be tricky, especially when it comes to working together on projects or supervising others. If you are a business owner, effective communication is paramount to your success. How well you communicate with your team and your team communicates with each other is also a reflection of a healthy... Read More
So far this week we’ve talked about living – or being true – to your core values and what you believe. The next step is to take a close look at your life and circumstances and be honest with yourself about where you are right now. This can... Read More