Even if The Weather Channel threatens us with ONE MORE Nor’easter, this picture of the forsythia outside my door proudly confirms that spring is almost here. The brave yellow buds will survive a spring storm and one warm bright day will bring forth their cheerful yellow flowers.
The start of a new year means it’s time to reassess your business by looking back at what you accomplished in 2018 and looking forward to what your business goals are for 2019. You want to answer questions such as:
Did you know that a happy customer will tell 9 people about
their experience with a company while an angry customer will tell 16 people
about their bad experience? Even more
amazing, for every unhappy customer that complains, there are, on average, 26
customers that... Read More