Whether you are a lawyer, a negotiator or anyone trying to build better relationships – one of the most underrated communication skills is the ability to ask questions. Let me explain.
In elementary school, we all learned about the 5 “Ws and an H” or Who, What, When, Where, Why and How. ... Read More
In our previous blog post, Think You’re a Good Listener?, we talked about three key benefits one gains by really listening to what the other person has to say during a negotiation or other attempt to resolve conflict. The question is, though: how do you listen effectively?
We’ve all been... Read More
As a child, your parents probably told you to put on your “listening ears” when they really wanted you to hear – and obey – what they had to say. It was a reminder to stop and pay attention.
When negotiating or dealing with conflict, we need to remember... Read More
My challenge to you: Pretend every caller who reaches out to your company’s customer service is a member of your own family.
Intuitively we know that customer service and customer satisfaction is an important component to building a successful business. There are articles galore that talk about the benefits of good customer... Read More
Office dynamics can be tricky, especially when it comes to working together on projects or supervising others. If you are a business owner, effective communication is paramount to your success. How well you communicate with your team and your team communicates with each other is also a reflection of a healthy... Read More