We’ve all been in a situation where the tension in the air is palpable. Colleagues are not getting along. Both sides think they are right, and everyone is walking on eggshells, waiting for the whole thing to explode.
The problem is that if this conflict isn’t addressed, it will not only affect... Read More
One of the biggest reasons that it’s difficult to resolve conflicts is that there is no plan. Yes, we may try to solve the problem, but we all come to the table with our own biases and agendas, and, if things don’t go our way, we’ll usually dig... Read More
In a previous blog post, we talked about the importance of asking questions in order to get to the bottom of a conflict and start looking for resolutions. While it’s great to ask questions, the key is to ask the right questions.
Your goal is not to solidify your point of... Read More
Whether you are a lawyer, a negotiator or anyone trying to build better relationships – one of the most underrated communication skills is the ability to ask questions. Let me explain.
In elementary school, we all learned about the 5 “Ws and an H” or Who, What, When, Where, Why and How. ... Read More
We are very much aware of bullying that takes place at our schools and how much it affects the lives of our children. But have you considered the consequences of bullying at work? Did you know that it even existed?
According to the Workplace Bullying Institute workplace... Read More
In a previous blog post, Counting the Cost of Conflict, we mentioned that conflict in the workplace is costing about $359 billion per year. The question is, how do you “fix” this in your own business?
Let me be clear: Conflict is part of our everyday life. In... Read More
We all know that conflict takes its toll on us mentally and physically. Conflict makes communication difficult, starts consuming our thoughts and, in the workplace, is counterproductive – not only for those immediately involved but also for those surrounding us who have to deal with the fallout and aftermath. ... Read More