One of the biggest reasons that it’s difficult to resolve conflicts is that there is no plan. Yes, we may try to solve the problem, but we all come to the table with our own biases and agendas, and, if things don’t go our way, we’ll usually dig in our heels so the conflict goes unresolved at best, or expands at worst.
To make sure everyone is on the same page and working toward the same goal, keep these four keys in mind as you plan your way to conflict resolution:
- Lay a foundation. The goal of your meeting or meetings is to resolve conflict, and that requires collaboration. At the onset of the meeting, it’s important to establish that positive note and indicate specifically what goal you are all working toward.
- Listen to each other’s stories. There are always multiple sides to a situation, so it’s important to let everyone be heard and understood. Take the time to listen, ask questions, and give feedback so that a complete picture of the situation comes into focus and everyone sees the problem from all sides.
- Create an agenda. What do you want to accomplish in the meeting? Having a simple outline of the key points you need to discuss will allow you to stay on track and hopefully keep you moving toward a solution, rather than rehashing the negativity that caused the conflict in the first place.
- Solve the problem. As expected, this is the meat of conflict resolution. It means that you have to (a) figure out what each party needs and how to meet those needs, and (b) develop a plan – with dates and assignments – as to how you will implement that solution.
Conflict resolution is not an easy process. By turning these four keys – and returning to them frequently – you’ll ensure a successful solution where everyone wins.
Are the people in your business or organization suffering from unresolved conflict? Business Relationship Edge has the solution and is available to help you make peace. Give us a call at (732) 859-8419 to schedule a 30-minute complimentary assessment.